International BPO Executive

🎯 Responsibilities:

• Handle inbound and outbound customer calls from international clients.

• Provide accurate information regarding products/services and resolve queries effectively.

• Maintain a high level of professionalism, empathy, and customer service standards.

• Meet performance metrics such as call quality, customer satisfaction, and productivity.

• Document customer interactions and escalate issues when necessary.

• Follow company policies and compliance requirements during interactions.

✅ Requirements:

• Excellent communication skills in English (verbal and written).

• Good listening and problem-solving skills.

• Ability to work in night shifts / rotational shifts.

• Basic computer knowledge and typing speed.

• Prior BPO/Call Center experience preferred (freshers can also apply).