Key Responsibilities:

• Handling Inbound and Outbound Calls:
• Managing both incoming calls from customers and making outbound calls as needed.
• Customer Service:
• Providing excellent customer service by addressing inquiries, resolving issues, and offering support related to products or services.
• Problem Solving:
• Troubleshooting and resolving customer problems efficiently and effectively.
• Product/Service Knowledge:
• Maintaining a thorough understanding of company products, services, and policies to provide accurate information.
• Documentation:
• Accurately documenting customer interactions, transactions, and resolutions in the system.
• Meeting Targets:
• Achieving individual and team performance goals related to customer satisfaction, call handling time, and other key metrics.
• Adherence to Policies:
• Following company communication procedures, guidelines, and policies.